Support Center
Answers, contact options, and who is behind Pepcore, all in one place.
Frequently Asked Questions
Products & Quality
Research peptides are short chains of amino acids used exclusively in scientific research and laboratory settings. They are not intended for human consumption. All Pepcore products are sold strictly for research use only (RUO).
All Pepcore peptides undergo rigorous HPLC testing and are guaranteed at a minimum purity of 99%. A Certificate of Analysis (COA) is available on request, verifying the identity and purity of each product.
Yes. A Certificate of Analysis is available on request. It includes HPLC purity data, mass spectrometry results, and batch information. We do not include a printed COA in every shipment, but just ask via Telegram (@pepcore) or email and we will share the COA for your batch.
HPLC (High-Performance Liquid Chromatography) is the gold standard analytical method for verifying peptide purity. It separates the components of a peptide sample and measures the percentage of the target compound. A result of ≥99% means less than 1% impurities.
No. All Pepcore products are sold strictly for in-vitro laboratory and research use only (RUO). They are not intended for human consumption, veterinary use, diagnostic, or any clinical application.
Lyophilized peptides are freeze-dried powder form. Our peptides are shipped in this form. They are stable at room temperature for short periods and at -20°C for long-term storage. Liquid blends are supplied as ready-to-use solutions. Preparation and handling should follow qualified laboratory protocols only.
Ordering & Payment
Browse our catalogue, add products to your cart and go to checkout. You can pay by SEPA bank transfer – we email you our bank details right after ordering – or with crypto (USDC, USDT or Bitcoin). Orders are confirmed once payment is received.
We accept SEPA bank transfers and crypto payments: USDC or USDT on Polygon, USDC on Base, and Bitcoin. We do not take card payments and never ask for card details. For large or recurring research orders, contact us about invoicing.
Yes, we provide custom quotations for institutional research orders. Please contact us directly at info@pepcore.net with your requirements and we will provide a tailored quote.
There is no minimum order value. However, orders of €250 or more ship free, in the EU and to every other country we ship to.
Shipping & Delivery
Delivery takes 1–8 business days with tracked shipping, depending on the country: Netherlands and Belgium 1–2, Germany, France, Spain, Italy and Luxembourg 2–7, other EU countries 3–8, Switzerland and Norway 5–10, Canary Islands 7–12. Orders placed before 14:00 CET are dispatched the same business day.
Yes, shipping is free on all orders of €250 or more, in the EU and to every other country we ship to. Orders below €250 incur a flat shipping fee shown at checkout.
Yes, we ship to all EU countries including the Netherlands, Germany, Belgium, France, Spain, Italy, Austria, and more. Same-day dispatch for orders placed before 14:00 CET.
Once your order is dispatched, you will receive an email with a tracking number and link. You can also track your order status by logging into your account on our website.
All orders are shipped in professional outer packaging that protects product integrity during transit, with standard carrier shipping labels and full tracking. Inner product labels carry compliant research-chemical labelling: product name, batch number, and the "for laboratory research use only" notice.
Storage & Handling
Lyophilized (freeze-dried) peptides should be stored at -20°C for long-term storage. They can tolerate brief periods at room temperature (e.g., during shipping) without significant degradation. Keep away from direct sunlight and moisture.
Lyophilized peptides stored at -20°C in sealed vials typically remain stable for 12-24 months. Prepared research material should be handled according to qualified laboratory protocols and the relevant COA guidance.
No. Pepcore supplies research materials only, with a Certificate of Analysis available on request. Preparation, handling, and analytical protocols must be defined by qualified laboratories and authorized research professionals.
Storage decisions for prepared laboratory material should follow qualified research protocols, compound-specific stability data, and internal laboratory controls.
Returns & Support
Due to the nature of research chemicals, we do not accept returns. If your order arrives damaged, defective, or incorrect, or is lost in transit, contact info@pepcore.net within 48 hours and our standard remedy is a free replacement shipment; refunds are issued only in exceptional cases. See our Returns and Refunds policy for full details.
If your order arrives damaged, contact us immediately via Telegram (@pepcore) or email with photos of the damage. We will arrange a replacement or refund at no extra cost.
You can reach us via Telegram (@pepcore), WhatsApp, or email at info@pepcore.net. We typically respond within 1 hour on Telegram/WhatsApp and within 24 hours via email. Business hours: Monday-Saturday, 9:00-18:00 CET.
Contact us
Send a message
Or reach us directly
Telegram
Response times
WhatsApp / TelegramUsually within 1 hour
EmailWithin 24 hours
Business hoursMon–Sat, 9:00–18:00 CET
About Pepcore
A peptide supplier built for researchers
Pepcore is an EU-based supplier of research-grade peptides. We supply laboratories, universities, and independent researchers across the European Union. Every batch is verified by third-party HPLC analysis to ≥99% purity, with a Certificate of Analysis available on request. All products are sold strictly for in-vitro laboratory research use only, never for human or veterinary use.
80+
Products
99%
Min. Purity
HPLC + MS
Analysis
1–8 days
EU Delivery
For laboratory research use only – not for human or veterinary use. All Pepcore products are sold strictly as research materials for in vitro use. They are not medicines, supplements, foods or cosmetics. Sold only to adults aged 18 and over.